Showout Privacy Policy

Effective date: September 23, 2026

This policy explains what personal information the Showout desktop application ("Showout", "the Software") and its makers, Showout LLC ("we", "us"), collect, why, and what choices you have. It covers the application itself. Purchases are handled by our payment provider under its own privacy policy, as described below.

Questions or requests: privacy@showout.io.

1. The short version

Showout is a desktop tool for live visuals and projection mapping.

• No account is required, and there is no user profile, login, or cloud sync.
• Your creative work stays on your computer. Your media, presets, settings, and project data are never transmitted to us.
• The Software runs no analytics, advertising, tracking pixels, or usage telemetry.
• The showout.io website uses Cloudflare Web Analytics to count page views and measure page speed. It sets no cookies and does not track you across sites.
• Showout contacts us or our service providers for only two things: activating and validating your license and checking for a newer version. It does not upload crash reports.
• Two optional features use your local network when you turn them on: OSC control and NDI video input (Section 7). Neither sends your projects or media to us.

2. Information that never leaves your device

The following are stored only on your computer and are never sent to us or any third party by the Software:

• Video, image, and other media you load.
• Presets, clip banks, layouts, warp/calibration settings, and project files.
• Application settings and preferences.
• Cached thumbnails and rendering caches.
• Raw local crash records. If a crash is captured, a full local record is written to your device for your own troubleshooting. It stays on your machine and is not uploaded. You may deliberately export a scrubbed report to a file that you control, as described in Section 5.

You can delete any of this at any time through your operating system's file manager.

3. Purchases and payment

Purchases of a Showout license are processed by Polar (Polar Software Inc.), which acts as the merchant of record for the sale. When you buy a license, Polar, not us, collects and processes the information needed to complete the transaction, which typically includes your name, email address, payment details, and the billing address used to calculate tax. Polar and its payment processors handle billing, VAT/sales tax, and refunds under Polar's own terms and privacy policy. We never receive or store your payment card details.

Polar issues your license key and shows it in its customer portal, which you sign in to with your purchase email. From Polar we receive the limited order and license information needed to support you, for example your name, email address, the product purchased, and a masked form of your license key with an identifier for it. We never receive your full license key. Polar's notifications to us also include your billing address; we discard it without storing it. We use this information to provide support and to keep a record of your purchase, refunds, and license changes.

After a purchase, we use Postmark to send a transactional getting-started email to the email address received from Polar. The message includes download, documentation, and support links, a link to Polar's customer portal, and your order reference. It does not contain your license key. Postmark receives the recipient address, message content, and delivery or bounce metadata to deliver and monitor that message.

Sale notification email. If you ask on showout.io to be emailed when licenses go on sale, we store your email address and send a confirmation email through Postmark. Once you confirm, we send one more email when licenses go on sale and then delete your address. Unconfirmed addresses are deleted after 7 days. The confirmation email links to a page where you can delete your address at any time.

Please review Polar's privacy policy for how it processes purchase data: https://polar.sh/legal/privacy-policy.

4. License activation and validation

Showout uses a simple online license check so that a paid license can be activated on your devices and moved between them.

• When you activate a license, the Software sends your license key and a label that identifies the device (by default, your computer's host name) to Polar's license service. In return it receives an activation identifier for that device.
• The Software periodically re-validates the license over the network by sending the license key and that activation identifier, so that a lapsed, refunded, or revoked license can return the Software to watermarked evaluation mode.
• When you deactivate a device, the Software releases that activation so it can be used on another device.

Locally, the Software stores your license key, the activation identifier, your tier, and the time of the last successful validation, so it can keep working offline for a grace period between checks. This information is used only to run the license check. It is not combined into any profile and is not used for advertising or analytics.

5. Local crash and error diagnostics

Showout can capture a crash or run-failure record on your device for troubleshooting. It does not send these records to us or to a crash-reporting provider.

From the Diagnostics screen, you may deliberately export a scrubbed report to a file that you control. The export can contain:

• The type of failure (a crash or a run failure) and a capture timestamp.
• The application version and build identifier.
• A redacted summary of the error and a redacted stack trace, with file paths, host names, IP addresses, email addresses, and device/source names removed or replaced with generic placeholders.
• A general description of your operating system and version.
• Technical details about your graphics hardware (adapter name, driver, and the graphics API in use) to help reproduce rendering issues.

The exported report does not include your media, presets, settings, project data, name, email, an IP-address field, or file contents. Exporting creates a local file; it does not send that file anywhere. You decide whether and how to share it.

If a future version adds crash upload, we will update this policy first, and no report will be sent without your explicit opt-in.

6. Checking for updates

Showout can check whether a newer version is available. When it does, it makes a standard web request to our update endpoint. As with any web request, this discloses your device's IP address and a user-agent string (the product name and version) to the server that answers it. No license key, account identifier, or personal profile is sent, and the check does not install anything automatically. It only tells you that a newer version exists and lets you choose to download it.

7. Optional local-network features

Showout can use the local network only when you enable a feature that requires it:

• OSC control: when you set an OSC port, Showout listens for tempo, beat, and transport messages. By default it accepts them only from your own computer; accepting them from other devices on your network is a separate option.
• NDI input: when NDI is turned on, Showout looks for NDI video sources on your network and receives the one you choose. With NDI off, it does not look for sources.

These features talk only to devices and software you control. They send nothing to Showout LLC or its service providers. Other video inputs, such as cameras, also work entirely on your computer.

8. Information we do not collect

Showout does not:

• Require or create an account, and does not track you across sessions or devices.
• Include advertising, ad networks, or third-party marketing trackers.
• Collect usage analytics, feature telemetry, keystrokes, or screen contents.
• Sell or share personal information for advertising.
• Access your microphone or camera except locally, at your direction, as an input source for the visuals you are creating. That audio and video is processed on your device and is not transmitted to us.

9. Legal bases for processing (EU/UK)

If you are in the European Economic Area or the United Kingdom, we process personal data on these legal bases:

• Performance of a contract: activating and validating your license, providing the Software you purchased, and sending the post-purchase getting-started email.
• Legitimate interests: checking for updates and delivering security and stability fixes, balanced against your privacy (the update check sends no identifier).
• Consent: the sale notification email. You can withdraw it at any time by deleting your address from the page linked in the confirmation email.

Purchase data is processed by Polar as merchant of record under its own bases and policy.

10. International data transfers

We operate from the United States, and the showout.io website and the purchase support records it keeps are hosted there. Requests to showout.io, to our download endpoint, and to the update check pass through Cloudflare's global network and may be served from a location near you; Cloudflare processes that traffic under its own data-protection terms. Purchase data is handled by Polar across the regions described in its privacy policy. Post-purchase transactional email is processed by Postmark, and email you send to our published addresses is held in mailboxes we host with Fastmail in its United States data region; both process that data under their own data-protection terms. If personal data crosses jurisdictions, we use an applicable safeguard, such as an adequacy decision or Standard Contractual Clauses. Crash reports are not transferred, because Showout does not upload them.

11. Data retention

• Local data (media, presets, settings, local crash records) remains on your device until you delete it.
• Purchase and license data is retained by Polar per its policy and by us for as long as needed to support your license and meet legal and accounting obligations.
• Transactional email data is retained by Postmark according to our account settings and its policy for delivery, bounce handling, and troubleshooting.
• Sale notification addresses are deleted once the on-sale email is sent, or after 7 days if never confirmed.

12. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email privacy@showout.io.

You can also act directly:

• Delete local diagnostics and other local data through your operating system's file manager.
• Export a scrubbed diagnostic report to a local file that you control. Exporting does not transmit it.
• Manage your purchase data through Polar's customer portal and its privacy contacts.

We will respond to verified requests within the time required by applicable law.

13. Service providers and sub-processors

We share personal data only with the providers needed to run the Software and the purchase, and only for those purposes:

We do not sell personal information.

14. Security

Internet communication with Showout services or service providers uses encrypted HTTPS. Diagnostic exports remain local unless you choose to share the exported file yourself. OSC and NDI use their respective local-network protocols and should be enabled only on networks you trust. We restrict access to systems that receive personal data.

15. Children's privacy

Showout is a professional creative tool and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact privacy@showout.io and we will delete it.

16. U.S. state privacy rights

We do not sell or "share" personal information as those terms are defined under California and other U.S. state privacy laws, and we do not use personal information for cross-context behavioral advertising. Where these laws apply to you, you may exercise the access and deletion rights described in Section 12 by contacting privacy@showout.io, and we will not discriminate against you for doing so.

17. Changes to this policy

We may update this policy as the Software changes or as required by law. Material changes will be reflected by updating the effective date above and posting the new version at https://showout.io/privacy. Continued use of the Software after an update means you accept the revised policy.

18. Contact

Showout LLC Privacy: privacy@showout.io Support: support@showout.io

Governed by the laws of the State of North Carolina, United States, consistent with the Showout End User License Agreement.